USER SERVICE – TRNSYS HOTLINE

The quality of a software product is not only distinguished by the product itself but also by the support service provided. Therefore Transsolar offers a hotline for its customers. You may send questions concerning software problems by email or fax. We will endeavour to respond to within 24 hours.

Send E-mail to hotline now

In order to give you some helpful support as quick as possible, please provide us with the following information:

• Always indicate your software license
• Always indicate the software product
• Problem description as detailed as possible
• For problems with TRNBuild or TYPE 56 please attach the *.BUI file
• For problems with TRNSYS please attach the TPF or DCK file and all other necessary external data (preferably as compressed data files)
• Please adjust the path names that all files are located in the current directory

Thanks a lot!